Requesting Tech Support


If you are a District 401 teacher or staff member and you encounter a hardware, software or network problem that is NOT related to Google instructional technology apps, please send an email requesting help to the District 401 technology support line at the following address: 

► support@epcusd401.org  

If you are encountering a Google-related problem, please notify the IT Department Help Desk by completing this online form:

► IT Help Desk Form


When Making Your Request


When requesting support for a non-Google tech problem, please be sure to state the name of your school and your room number.

Help requests from every District 401 school are sent to the support@epcusd401.org address, so it is essential that you identify where you are located.

Describe your problem as clearly as possible. Where applicable, screenshots illustrating your problem would be helpful.


What Happens After You Make Your Request


The District’s tech support line is monitored throughout the day. Faculty and staff who submit a request will get a notification email at each phase of the support process:

► When requests (“tickets”) are opened

► When tickets are commented on

► When tickets are closed

Response time will vary depending on traffic volume.

Each District 401 school has a technology support specialist assigned to it. Although your school's specialist may be assigned to your ticket (if the source of the trouble is local), please follow the protocol listed above instead of contacting him or her directly.


If You’re Seeking Google-Related Help


If you have a problem or question related to G Suite for Education — the Google instructional technology apps that include Google Classroom — please contact the IT Department Help Desk

You may request an appointment with District 401’s IT coordinator, Ms. Jessica Iovinelli, or with the District’s IT coach, Ms. Rachel Swanson, by filling out this IT Help Desk Form.

For more information about the District’s use of instructional technology as well as links to Google training resources, please visit the IT Department’s website.