Requesting Technology Support


If you are a District 401 teacher or staff member and you encounter a hardware, software or network problem that is NOT a Google apps problem, please send an email requesting help to the District 401 technology support line at the following address: 

► support@epcusd401.org  

This includes any request for assistance with devices, including Chromebooks and other laptop or desktop computers, as well as printers, phones and doc cameras. This also includes requests for help with PowerSchool, student rosters or logins for e-text or curricular programs.

PLEASE NOTE: If you need Google apps-related help, please contact the IT Department by submitting the Staff IT Help Desk Form. (Scroll to the bottom of this page for more information.) If you have questions about specific aspects of e-text programs such as ReadyGen and GoMath, please email Dr. Leah Gauthier at gauthierl@epcusd401.org.


When Making Your Tech Support Request


When requesting support for a non-Google tech problem, please be sure to state the name of your school, your room number and the best time to contact you.

Help requests from every District 401 school are sent to the support@epcusd401.org address, so it is essential that you identify where you are located.

Describe your problem as clearly as possible. Where applicable, screenshots illustrating your problem would be helpful.


What Happens After You Make Your Request


The District's tech support line is monitored throughout the day. Faculty and staff who submit a request will get a notification email at each phase of the support process:

► When requests ("tickets") are opened
► When tickets are commented on
► When tickets are closed

Response time will vary depending on traffic volume.

If your school has a technology specialist based at your school, please follow the protocol listed above instead of contacting the specialist directly.


If You’re Seeking Google-Related Help


If you are a District 401 teacher or staff member and you have a Google-related but non-hardware instructional technology (IT) problem or question, please notify the IT Department by completing this online form:

► Staff IT Help Desk Form

If you are a parent/guardian or other member of the D401 community and you have a Google-related technology problem or question, please notify the IT Department by completing this online form:

 Community Technology Help Desk Form

For more information about the District’s use of instructional technology as well as links to Google training resources, please visit the IT Department's website.