Requesting Technology Support
E-LEARNING UPDATE FOR PARENTS & STUDENTS (March 20, 2020): In addition to emailing email@example.com if you are experiencing technical difficulties with your school-issued Chromebook, you may stop by Elmwood Park High School during the days and times listed in this flyer beginning Wednesday, March 25.
E-LEARNING UPDATE FOR PARENTS & STUDENTS (March 13, 2020): If a student requires support for their Chromebook, they should email firstname.lastname@example.org, providing a description of what is happening. Every effort will be made to provide remote email support.
If you are a District 401 teacher or staff member and you encounter a hardware, software or network problem that is NOT a Google apps problem, please send an email requesting help to the District's technology support line at the following address:
Start your emails with "support," and the email address will auto-populate.
The technology support line is the resource to use if you need help with any of your District-issued devices, including Chromebooks and other laptop or desktop computers, as well as printers, phones and doc cameras.
In addition, please use the technology support line if you need help with PowerSchool, student rosters or logins for e-text or curricular programs.
PLEASE NOTE: If you need Google apps-related help, please contact the IT Department by submitting the Staff IT Help Desk Form. (Scroll to the bottom of this page for more information.) If you have questions about specific aspects of e-text programs such as ReadyGen and GoMath, please email Dr. Leah Gauthier at email@example.com.
When Making Your Tech Support Request
When requesting support for a non-Google tech problem, please be sure to state the name of your school, your room number and the best time to contact you.
Help requests from every District 401 school are sent to the firstname.lastname@example.org address, so it is essential that you identify where you are located.
Describe your problem as clearly as possible. Where applicable, screenshots illustrating your problem would be helpful.
What Happens After You Make Your Request
The District's tech support line is monitored throughout the day. Faculty and staff who submit a request will get a notification email at each phase of the support process:
► When requests ("tickets") are opened
► When tickets are commented on
► When tickets are closed
Response time will vary depending on traffic volume.
If your school has a technology specialist based at your school, please follow the protocol listed above instead of contacting the specialist directly.
If You're Seeking Google-Related Help
If you are a District 401 teacher or staff member and you have a Google-related but non-hardware instructional technology (IT) problem or question, please notify the IT Department by completing this online form:
For more information about the District’s use of instructional technology as well as links to Google training resources, please visit the IT Department's website.