Tech Support for Remote Learning Days
So you're at home with your device on a Remote Learning Day. What to do if you experience technical issues?
Try the actions listed below under Troubleshooting Tips. For additional help, email email@example.com and provide a description of what is happening.
Here are several troubleshooting tips for when you're working from home:
► DELAYS WHEN LOADING
Due to the heavy volume of Google Classroom usage, there may be times that there is a delay in things loading. Unfortunately, that is beyond our control and you may have to refresh your screen or try again later. Everyone's home internet connection is different so some issues may arise from slow loading times.
► HARDWARE ISSUES
For Chromebook hardware issues, the first thing to try is to power down your Chromebook with the power button or the power off icon when you click on the clock. Then press and hold the refresh key (top row key with an arrow in a circular shape) while powering on the device.
► BROWSER ISSUES (WEBSITES NOT ACTING PROPERLY)
For browser issues, try clearing the Browser Cache. Press Ctrl-Shift-Backspace. Select All Time, and Clear Cache. You should then try opening the curriculum resources again. Restart to make sure any updates are applied. If you also use a Windows laptop, press Ctrl-Shift-Del, then follow the same steps.
► CHARGING ISSUES
For charging issues, see if the charging light is on. If not, keep everything plugged in and disconnect the cord to the power brick and reconnect.
► VIDEO OR AUDIO ISSUES IN MEETS
Try a soft reset. Power off the device. Then press and hold the Refresh key (top row button with an arrow in a circular shape). While holding the Refresh key, power on the device. Release the Refresh key when it says Chrome on the screen.
If the tips listed above fail to correct your problem, send an email to firstname.lastname@example.org. Staff, students and parents are welcome to email for technical assistance. Parents, when emailing please include your student's name.