If you are experiencing difficulties with your school-issued Chromebook, please try the actions listed below under Troubleshooting Tips. For additional help, email firstname.lastname@example.org and provide a description of what is happening.
Here are several troubleshooting tips for working with your Chromebooks:
► DELAYS WHEN LOADING
Due to the heavy volume of Google Classroom usage, there may be times that there is a delay in things loading. Unfortunately, that is beyond our control and you may have to refresh your screen or try again later. Everyone's home internet connection is different so some issues may arise from slow loading times.
► HARDWARE ISSUES
For Chromebook hardware issues, the first thing to try is to power down your Chromebook with the power button or the power off icon when you click on the clock. Then press and hold the refresh key (top row key with an arrow in a circular shape) while powering on the device.
► BROWSER ISSUES
For browser issues, try clearing the Browser Cache. Press Ctrl-Shift-Backspace. Select All Time, and Clear Cache. You should then try opening the curriculum resources again.
► CHARGING ISSUES
For charging issues, see if the charging light is on. If not, keep everything plugged in and disconnect the cord to the power brick and reconnect.
If these fail to correct your problem, send an email to email@example.com.